How to order

Please use the shopping cart order system, telephone us or e-mail us with your enquiry including all your contact details.

lorraine@dollshousestore.com
Telephone: +44 (0) 7796 596767

Office hours

Monday to Friday 9.00am to 5.00pm
Saturday 9.00am to 12 noon

How to Pay

Our online payment system is PayPal. Through their highly secure credit card payment system they will process your order. We also accept cheques drawn on a UK bank account ONLY, or credit card. Payment must be made and cleared prior to delivery. Please Make Cheques or Postal Orders Payable to: LORRAINE COOPER and send it to 7 Yarlington Close, Bishops Cleeve, Cheltenham, GL52 7YX

Postage

Postage and secure packaging is kept very low and only intended to cover the true cost as follows:
UK & Channel Islands: £3.
Overseas: £6.

Delivery Times

Providing we receive your order and cleared payment before midday through our web site your goods will be sent within 4 working days. Goods paid for by cheque will not be despatched until the payment has cleared. Please allow up to 5 working days after we receive the payment

VAT and Taxes

All prices quoted are in British £ and include VAT at 17.5%

Damage or Loss

All items purchased from Lorraine Miniatures and The Doll's House Store are made pursuant to a shipment contract. This basically means that the risk of loss, damage and title for such items pass to you upon our delivery to the carrier. We do tend to send items or packages over the value of £36 by recorded delivery within the UK and by International Signed For to the rest of the world to ensure that items do not go missing in the post and if they do they can then be tracked and a claim lodged on your behalf.

RETURNS POLICY

We aim to give you complete satisfaction however in the unlikely event that you are not entirely satisfied with your purchase our returns procedure is as follows:

Goods should be returned as sold within 14 days of receipt. We can exchange any goods, send replacements or refund your money providing the goods are returned to us in their original condition and packaging. The returned product must also have the invoice as proof of purchase.

Before returning the goods you must email the following address requesting a refund number and shipping details.

Returning goods is at your risk and expense, we strongly suggest you use a recognised carrier ensuring proof of delivery and insurance of the goods whilst in transit. You will be responsible for cost of return postage. However, we will refund the initial outward postal cost.

None of the terms above effect your statutory rights as a consumer. Please also note that you have a statutory right to cancel any order at any time.