The Dollshouse Store
Welcome to our online store! Lorraine Miniatures and The Doll's House Store and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit Lorraine Miniatures and The Doll's House Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Lorraine Miniatures and The Doll's House Store or its content suppliers and protected by the United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of Lorraine Miniatures and The Doll's House Store, with copyright authorship for this collection by Lorraine Miniatures and The Doll's House Store, and protected by U.K. and international copyright laws. Some materials reproduced in miniature by Lorraine Miniatures are the intellectual property of Lorraine Miniatures and are therefore subject to both intellectual and copyright law
Lorraine Miniatures and The Doll's House Store trademarks and trade dress may not be used in connection with any product or service that is not Lorraine Miniatures and The Doll's House Store, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lorraine Miniatures and The Doll's House Store. All other trademarks not owned by Lorraine Miniatures and The Doll's House Store or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lorraine Miniatures and The Doll's House Store or its subsidiaries.
Lorraine Miniatures and The Doll's House Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Lorraine Miniatures and The Doll's House Store. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Lorraine Miniatures and The Doll's House Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Lorraine Miniatures and The Doll's House Store and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing Lorraine Miniatures and The Doll's House Store name or trademarks without the express written consent of Lorraine Miniatures and The Doll's House Store. Any unauthorized use terminates the permission or license granted by Lorraine Miniatures and The Doll's House Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Lorraine Miniatures and The Doll's House Store so long as the link does not portray Lorraine Miniatures and The Doll's House Store, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may NOT use any Lorraine Miniatures and The Doll's House Store logo or other proprietary graphic or trademark as part of the link without express written permission.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Doll's House Store and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Doll's House Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Doll's House Store and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Doll's House Store and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Lorraine Miniatures and The Doll's House Store or its associates for all claims resulting from content you supply. Doll's House Store has the right but not the obligation to monitor and edit or remove any activity or content. Lorraine Miniatures and Doll's House Store takes no responsibility and assumes no liability for any content posted by you or any third party.
All items purchased from Lorraine Miniatures and The Doll's House Store are made pursuant to a shipment contract. This basically means that the risk of loss, damage and title for such items pass to you upon our delivery to the carrier.
Doll's House Store and its associates attempt to be as accurate as possible. However, Lorraine Miniatures and The Doll's House Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Lorraine Miniatures and The Doll's House Store itself is not as described, your sole remedy is to return it in unused condition.
THIS SITE IS PROVIDED BY Lorraine Miniatures and The Doll's House Store ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. Doll's House Store MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Doll's House Store DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Doll's House Store DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Lorraine Miniature and The Doll's House Store ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Doll's House Store WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Lorraine Miniatures and The Doll's House Store, you agree that the laws of the of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Lorraine Miniatures and The Doll's House Store or its associates.
Any dispute relating in any way to your visit to Lorraine Miniatures and The Doll's House Store or to products you purchase through Lorraine Miniatures and The Doll's House Store shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate Lorraine Miniatures and The Doll's House Store intellectual property rights, Lorraine Miniatures/The Doll's House Store may seek injunctive or other appropriate relief in any county or Crown Court in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Lorraine Miniatures and The Doll's House Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Please use the shopping cart order system, telephone us or e-mail us with your enquiry including all your contact details.
Telephone: +44 (0) 7796 596767
Send Payment if By Cheque (Drawn in the UK or on a UK Bank Account Holder only) made payable to:Lorraine Cooper
Monday and Friday 9.30am to 6.30pm
Tuesdays, Wednesdays and Thursdays 5pm to 9.30pm ONLY
Saturday 10am to 2.30pm and 4.30pm to 6.30pm
Sunday 11am to 2pm
Our online payment system is PayPal. Through their highly secure credit card payment system they will process your order. We also accept cheques drawn on a UK bank, or credit card. Payment must be made and cleared prior to delivery.
Providing we receive your order and a cleared payment before midday through our web site your goods will be sent within 4 working days. Any goods paid for by cheque will not be despatched until the payment has cleared
All prices quoted are in British £ and include VAT at 17.5%
We aim to give you complete satisfaction however in the unlikely event that you are not entirely satisfied with your purchase our returns procedure is as follows:
Goods should be returned as sold within 14 days of receipt. We can exchange any goods, send replacements or refund your money providing the goods are returned to us in their original condition and packaging. The returned product must also have the invoice as proof of purchase. Bespoke goods, unless damaged, cannot be returned for a refund as these have been specially made for you. Unlike some companies we do not charge a restocking fee or handling fee for returned goods as this is against UK distance selling regulations and the 2014 Consumer Contracts Regulations. Always ensure you know your rights when making purchases on-line and do not be intimidated by what people say to you or is written, it may not always be accurate!
Before returning the goods you must email the following address requesting a refund number and shipping details.
Returning goods is at your risk and expense, we strongly suggest you use a recognised carrier ensuring proof of delivery and insurance of the goods whilst in transit. You will be responsible for cost of return postage. However, we will refund the original outward postage costs
From time to time goods are out of stock, please do not attempt to add the goods to your shopping cart if it states 'out of stock' or to order more than is available from the drop down box. If this happens we will normally ask you to await delivery of new stock or accept a refund. With items such as fabric we will try to send you a suitable near alternative unless you explicitly state that you do not wan alternatives
None of the terms above effect your statutory rights as a consumer. Please note that you have a right to cancel any order at any time.Your rights to return goods are protected under the EU Distance Selling Directive and the 2014 Consumer Contracts Regulations which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm