Dolls House Store

 

TERMS AND CONDITIONS

Welcome to our online store! Doll's House Store and Lorraine Miniatures and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

 

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

 

ELECTRONIC COMMUNICATIONS 

When you visit The Doll's House Store and Lorraine Miniatures or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

COPYRIGHT 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Doll's House Store and Lorraine Miniatures or its content suppliers and protected by the United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of The Doll's House Store and Lorraine Miniatures, with copyright authorship for this collection by Doll's House Store and Lorraine Miniatures, and protected by U.K. and international copyright laws. Some materials reproduced in miniature by Lorraine Miniatures are the intellectual property of Lorraine Miniatures and are therefore subject to both intellectual and copyright law

 

TRADEMARKS 

Doll's House Store and Lorraine Miniatures trademarks and trade dress may not be used in connection with any product or service that is not Doll's House Store and Lorraine Miniatures, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Doll's House Store and Lorraine Miniatures. All other trademarks not owned by  Doll's House Store and Lorraine Miniatures or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The Doll's House Store and Lorraine Miniatures or its subsidiaries.

 

LICENSE AND SITE ACCESS 

Doll's House Store and Lorraine Miniatures grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Doll's House Store and Lorraine Miniatures. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Doll's House Store and Lorraine Miniatures. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Doll's House Store and Lorraine Miniatures and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing The Doll's House Store and Lorraine Miniatures name or trademarks without the express written consent of Doll's House Store and Lorraine Miniatures. Any unauthorized use terminates the permission or license granted by Doll's House Store and Lorraine Miniatures. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Doll's House Store and Lorraine Miniatures so long as the link does not portray The Doll's House Store and Lorraine Miniatures, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may NOT use any Doll's House Store and Lorraine Miniatures logo or other proprietary graphic or trademark as part of the link without express written permission.

 

YOUR MEMBERSHIP ACCOUNT 

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Doll's House Store and Lorraine Miniatures and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT 

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Doll's House Store and Lorraine Miniatures reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

 

If you do post content or submit material, and unless we indicate otherwise, you grant Doll's House Store and Lorraine Miniatures and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Doll's House Store and Lorraine Miniatures and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Doll's House Store and Lorraine Miniatures or its associates for all claims resulting from content you supply. Doll's House Store and Lorraine Miniatures has the right but not the obligation to monitor and edit or remove any activity or content. Doll's House Store and Lorraine Miniatures takes no responsibility and assumes no liability for any content posted by you or any third party.

 

RISK OF LOSS 

All items purchased from Doll's House Store and Lorraine Miniatures are made pursuant to a shipment contract. This basically means that the risk of loss, damage and title for such items pass to you upon our delivery to the carrier.

 

PRODUCT DESCRIPTIONS 

Doll's House Store and Lorraine Miniatures and its associates attempt to be as accurate as possible. However, Doll's House Store and Lorraine Miniatures does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Doll's House Store and Lorraine Miniatures itself is not as described, your sole remedy is to return it in unused condition.

 

DISCLAIMER OF WARREANTIES AND LIMITATIONS OF LIABILITY 

this site is provided by Doll's House Store and Lorraine Miniatures on an ":as is": and ":as available": basis. Doll's House Store and Lorraine Miniatures makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. you expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Doll's House Store and Lorraine Miniatures disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Doll's House Store and Lorraine Miniatures does not warrant that this site, its servers, or   e-mail sent from Doll's House Store and Lorraine Miniatures are free of viruses or other harmful components. Doll's House Store and Lorraine Miniatures will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

 

APPLICABLE LAW 

By visiting Doll's House Store and Lorraine Miniatures, you agree that the laws of the of the United Kingdom, without regard to principles of conflict of laws, will govern these conditions of use and any dispute of any sort that might arise between you and Doll's House Store and Lorraine Miniatures or its associates.

 

DISPUTES 

Any dispute relating in any way to your visit to Doll's House Store and Lorraine Miniatures or to products you purchase through Doll's House Store and Lorraine Miniatures shall be submitted to confidential arbitration in the UK, except that, to the extent you have in any manner violated or threatened to violate Doll's House Store and Lorraine Miniatures intellectual property rights, Doll's House Store and Lorraine Miniatures may seek injunctive or other appropriate relief in any county or Crown Court in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

 

SITE POLICIES, MODIFICATION, AND SEVERABILITY 

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Doll's House Store and Lorraine Miniatures. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

QUESTIONS: 

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu.

 

HOW TO ORDER 

Please use the shopping cart order system, telephone us or e-mail us with your enquiry including all your contact details. 

Email: Please use our 'Contact Us' page to send any email messages

Telephone: +44 (0) 7796 596767

Send Payment if By Cheque (Drawn in the UK or on a UK Bank Account ONLY) made payable to: 

Lorraine Cooper
Hoo Cottage
Gloucester Road
GL20 7DA
 

Customer Service Hours 

Monday and Friday 9am to 8pm 

Tuesdays, Wednesdays and Thursdays 5pm to 9.30pm ONLY 

Saturday 10am to 2.30pm and 4.30pm to 6.30pm 

Sunday 11am to 2pm

 

HOW TO PAY 

Our online payment system is PayPal. Through their highly secure credit card payment system they will process your order. We also accept cheques drawn on a UK bank, or credit card. Payment must be made and cleared prior to delivery.

 

POSTAGE 

Postage is charged at the current standard rates for both domestic and international shipping, we do not aim to make any money on postage.

 

DELIVERY TIMES 

Providing we receive your order and a cleared payment before midday through our web site your goods will be sent within 4 working days. Any goods paid for by cheque will not be despatched until the payment has cleared

 

VAT and TAXES 

All prices quoted are in British £ and include VAT at 20%

 

RETURNS POLICY 

We aim to give you complete satisfaction however in the unlikely event that you are not entirely satisfied with your purchase our returns procedure is as follows:

Goods should be returned as sold within 14 days of receipt. We can exchange any goods, send replacements or refund your money providing the goods are returned to us in their original condition and packaging. The returned product must also have the invoice as proof of purchase. Bespoke goods, unless damaged, cannot be returned for a refund as these have been specially made for you. Unlike some companies we do not charge a restocking fee or handling fee for returned goods as this is against UK distance selling regulations and the 2014 Consumer Contracts Regulations. Always ensure you know your rights when making purchases on-line and do not be intimidated by what people say to you or is written, it may not always be accurate! 

Before returning the goods, you must email the following address requesting a refund number and shipping details. 

Returning goods is at your risk and expense, we strongly suggest you use a recognised carrier ensuring proof of delivery and insurance of the goods whilst in transit. You will be responsible for cost of return postage. However, we will refund the original outward postage costs. 

From time to time goods are out of stock, please do not attempt to add the goods to your shopping cart if it states 'out of stock' or to order more than is available from the drop-down box. If this happens, we will normally ask you to await delivery of new stock or accept a refund. With items such as fabric we will try to send you a suitable near alternative unless you explicitly state that you do not want alternatives. 

 

None of the terms above effect your statutory rights as a consumer. Please note that you have a right to cancel any order at any time. Your rights to return goods are protected under the EU Distance Selling Directive and the 2014 Consumer Contracts Regulations which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm